Refund Policy

We want you to be completely confident in your purchase of Oxide for Windows.

1. 14-Day Refund Window

If Oxide does not perform as expected on your hardware, does not scan your drive volume correctly, or if you decide it is not the right tool for your workflow, you may request a full refund within 14 days of your initial purchase date.

Under the UK Consumer Contracts Regulations, consumers have a 14-day statutory right to cancel a contract for digital purchases. While requesting immediate download access and starting the download can waive that statutory cancellation right under the regulations, we do not restrict you: Oxide honors our direct 14-day refund offer regardless of whether you have initiated your download.

2. How to Request a Refund

To submit a refund request:

1. Locate your purchase confirmation email from Stripe or your order confirmation receipt.
2. Send a brief message quoting your order email address or checkout transaction ID.
3. Let us know if there was a technical defect or hardware incompatibility so our engineering team can improve future releases.

3. Refund Processing & Settlement

Once received and verified against our Stripe billing records, your refund is initiated immediately. Funds are returned directly to the credit card, debit card, or original payment method used during checkout.

Depending on your banking institution or card issuer, refunds generally appear on your billing statement within 5 to 10 business days.

4. Exceptions & Abuse Prevention

Refund requests made after the 14-day evaluation window will be evaluated on a case-by-case basis (for instance, if an undocumented Windows update rendered the software inoperable). We reserve the right to decline repetitive refund claims originating from the same customer or automated purchase patterns.

5. Seller Identity & Contact

Refund requests and customer inquiries are handled directly by the seller: